FAQ
Is this another app citizens must install?
Section titled “Is this another app citizens must install?”No. EnaPost publishes to the channels people already use: web, email, radio, WhatsApp and paper. There is no download battle to lose.
What if the AI gets something wrong?
Section titled “What if the AI gets something wrong?”Nothing is published without human approval. AI drafts stay labeled (“AI-generated”) until someone reviews them.
Must citizens confirm their newsletter subscription?
Section titled “Must citizens confirm their newsletter subscription?”Yes — double opt-in (a GDPR requirement). Unconfirmed addresses receive nothing.
Is the subscriber list ours?
Section titled “Is the subscriber list ours?”Yes, it belongs to the municipality. If you leave EnaPost, we return it to you, as the data processing agreement requires. You can also download it as CSV at any time from Subscriptors → Exporta en CSV (the dashboard is in Catalan).
Which languages does it publish in?
Section titled “Which languages does it publish in?”The town page can be published in Catalan, Spanish and English. More languages can be enabled for the screens; on the town page, coming soon. The newsletter arrives in the language the resident chose, when a translation exists. Automatic translations are labelled and the original is the only official text.
How is it procured?
Section titled “How is it procured?”Ask us for a quote at hola@enacast.com: we prepare it based on the size of the municipality and the channels you use. EnaPost fits a Spanish minor contract (contrato menor: services up to €15,000/yr excluding VAT). Facturae e-invoicing via eFACT/FACe.
How does it integrate with an official website we cannot edit?
Section titled “How does it integrate with an official website we cannot edit?”With the widget: one script line pasted once by the provider. The agenda then updates itself. RSS/ICS feeds cover any other system.
Can we show it on a TV screen in the lobby?
Section titled “Can we show it on a TV screen in the lobby?”Yes. Each screen has its own link that the TV opens once; from then on it shows what you publish and keeps itself up to date, alternating the town’s enabled languages (with the text machine-translated and labelled as such), and past events disappear. See the screens guide.
The dashboard says a screen has “no signal”. What do I do?
Section titled “The dashboard says a screen has “no signal”. What do I do?”The TV has not contacted EnaPost in the last few minutes: usually the Wi-Fi, or the TV is off. Meanwhile the screen keeps showing the last content it had. If you regenerated the link, open the new one on the TV.